HomeSD Housekeeping Contract and Policies

San Diego Housekeeping strives to offer our clients the best value for their cleaning dollar in comparison to our competitors. To do so, we have the following policies and ask that every client reviews and respects our company policies as stated below.

(The form is available here for download, or you can fill it out below.)

 

Service plan and special instructions:

Initial Home Cleanings:

All new clients must have an initial cleaning completed before maintenance cleanings will begin. All first initial cleans will be followed by maintenance weekly, bi weekly, or monthly cleanings. Our professional staff will discuss what maintained cleaning is right for your home based upon your needs.

Some homes may require organizational services before an initial cleaning can take place. If this is the case, we will work out a plan together that works best for you and your family. Please be aware that if an extra service is needed to be done, We will need additional time and than We will need to charge extra cost to the client.

Payment is due the day of service. If payment is not received within 15 days of service a 10% late fee will be applied.

We understand that every client has a different need and that the necessity of our clients can change due to kids, family visiting… Thinking on that Add-ons and Trades -Anything outside of our agreed upon scope of work including the cleaning of rooms not originally included in the bid are considered add-ons, We are happy to accommodate your necessity however, We ask that our clients understand that in some cases additional fees will be apply for the extra time. Trades are at the discretion of the office. All add-ons and trades must be processed through the office, and not through employees. Employees are not authorized to deviate from the work order without prior approval from management. All add-ons must be scheduled ahead of time.

San Diego Housekeeping reserves the right to reevaluate rates at any time based on the amount of time it takes to perform our services to meet the client’s standards.

We monitor the actual cleaning time for the initial 2-3 months of service and occasionally thereafter. San Diego Housekeeping will contact the client to discuss possible price or service revisions if the cleaning time differs drastically from the bid.

Maintained Home Cleanings: (weekly, bi weekly, monthly cleanings): The time to clean your home will depend on the square footage of your home and how often you need cleaning. The time is also determined by how your home is lived in every week. (Animals, Children, etc.) There is no certain equation we use to timer your home, as every home is unique.

What a House Clean covers:

⚫ Kitchen includes counter tops, toaster, microwave (inside and out), stove (outside), fridge (outside), sink, floors

⚫ Bathrooms include sanitizing shower/tub, toilet (top to bottom), sink, mirror, floors

⚫ Dust and vacuum all rooms (dusting is lifting things up not just dusting around)

⚫ Mop all hard surfaces-wood, tile and stone

⚫ All rooms trim/baseboards, window ledges will be maintained when needed

⚫ All light fixture dusted every 2-3 months

⚫ All doors cleaned, and finger prints removed every 2-3 months

⚫ Ceiling fans cleaned as needed

⚫ All light switches and plugs kept clean as needed

⚫ Kitchen and bathroom cabinets kept clean as needed

⚫ All cobwebs removed when needed

San Diego Housekeeping does not use ladders with more than 3 steps or move items more than 35 pounds to protect us and our employees from injury. If you would like cleaning behind heavy objects, please move prior to cleaning.

Although we are professionals, we are not miracle workers. Sometimes we are called in too late to correct damage that is already done to surfaces that were not taken care of in the past. Other items may take a couple of cleanings to look their very best (even after a deep clean). We strive in making everything look as new as possible. In cases of extremely cluttered areas or surfaces we reserve the right to use our discretion to skip those areas to avoid damaging items or hurting ourselves.

We need to be able to work freely and without distractions. Every effort is made to work safely and cautiously, but we cannot assume liability for the safety of others while cleaning your home. This includes children and pets. Be advised that if we are subject to distractions that affect our ability to work in our normal fashion or speed we reserve the right to charge for our extra time spent in the home.

If for any reason an employee of San Diego Housekeeping. feels that their personal safety is in danger enough to leave the job site, due to actions by the customer, guests of the customers or others at the job site, the customer will remain liable for the full cost of the job.

PLEASE BE ADVISED THAT WE LIMIT OUR LIABILITY FOR DAMAGE TO THE COST OF YOUR CLEANING AND WE ASSUME NO LIABILITY FOR DAMAGE OR LOSS OF ITEMS THAT ARE NOT SECURED PROPERLY OR THAT WERE DAMAGED PRIOR TO OUR CLEANING. (Example: heavy pictures hanging from thumbtacks, any type of floating shelves, etc.)

Curio or nick-knack items of extreme value, (monetary or sentimental) should be stored in a case behind glass. All surfaces (i.e.: Marble, Granite, hardwood
floors, etc.) are assumed to be properly sealed and ready to clean without
causing harm when common cleansers are used. Cleaning is done assuming
all surfaces are sealed, i.e. countertops, floors, etc. If you are aware of any surface that is not sealed, please notify us so that we may take appropriate actions.

SPECIAL REQUESTS- We love them; however, we do ask that you call the office in advance to assure that your cleaning team who is responsible for cleaning several homes each working day, will be able to accommodate your special requests without impacting our other clients’ needs for arrival times,
etc.,

COMMUNICATION – We love feedback! Please let us know how we are doing by sending a text messaging. Feedback is also great to give specific cleaning instructions, and to let us know an area that may have been overlooked.
Do not hesitate to let us know any concern, we want you to be happy. I appreciate all comments regarding service and will use them to improve all aspects of residential cleanings.

CANCELLATION POLICIES- The schedule is written every week or every 2 weeks. Every client has a designated spot on the calendar for their services. If you have any changes, please call/text us as soon as possible. This allows us to plan and make any adjustments needed. With respect to our time and other clients’ schedules and requests, we have a 48-hour cancellation policy.
Last minute cancellations can cause havoc on our scheduling. You may reschedule, skip, add, or cancel any of your cleanings, however we do ask for a 48-hour notice for these actions. Cancellations (for any reason) happening with less than a 48-hour notice will be charged half of the amount of the cleaning price of the house to help the company pay the cleaners time. If this happen more than once, we are going to charge you the full cleaning fee and in some specific case take the client of our schedule. Payment will have to be made prior to scheduling any further work.

Please understand that unlike other industries such as retail, hair dressers, etc. we in the cleaning industry do not have the luxury of walk in customers to supplement our schedules when a client cancels without notice. When we schedule your cleaning service we reserve that space/ time for you and you alone. Cancellations cost us dearly and it is why we need policies in place. We thank you in advance for your understanding.
If you are a weekly account and skip 2 or more times in a row, We ask that you are open to pay for more time to the cleaner for additional time to clean. If you are a bi-weekly or less account and skip 1 or more times the same fee applies.

We strive to deliver your service in a timely manner. We service homes between the hours of 9:00 am and 6:00 pm. Even if you normally have an afternoon cleaning, there may be times that we need to clean your home in the am instead.

Health Matters – We ask that you notify our office by 7:30 am if you or anyone in your family is sick or has a contagious illness so that we can take precautions or choose to re-schedule your job. We will also never send one of our team members into your home if we know that they are ill. Please note that due to health reasons we do not clean up Bodily fluids: We do not clean animal cages, litter boxes, animal droppings, human or pet feces, urine, vomit, soiled clothing or similar biohazards. We will clean around boxes, etc. but cannot by OSHA standards clean up actual bodily fluids.

Supplies: San Diego Housekeeping will provide all equipment and supplies except for trash liners, unless the client prefers to provide supplies. Exceptions are if the client has any specialty cleaners they prefer.

Payment- We have a “No Check/ No Clean” policy. Payment is expected in full the day of the cleaning no exceptions.

Your Satisfaction is guaranteed. While we do not offer refunds on services that have been provided, we will return & reclean any areas of concern that are reported to us within 48 hours of your cleaning, Please keep in mind that we charge by hour and if you do not follow or suggestion of hours we can not guarantee the service.

Holidays: San Diego Husekeeping Corp will be closed on the following national holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day. If your cleaning falls on any of these days and you would like to reschedule around them, please note the earlier you contact us the better as we fill up around holidays very quickly.

When entering into an agreement for services with San Diego Housekeeping
Corp. you agree not to solicit for hire any staff member introduced to you by San Diego Housekeeping Corp for any home-related services. If you are found to have solicited one of our staff, please be advised that our referral/ training fee is $2,500 payable to San Diego Housekeeping immediately upon employing our staff for any services to your home/ business. The employee will be terminated immediately from our employment as they will also be in breach of their own non-solicitation agreement.

San Diego Housekeeping reserves the right to re-evaluate rates and/or change the Service Agreement &/or policies at any time.

San Diego Housekeeping does not allow its employees to take any item(s) of any nature from a customer’s home without first having written permission for our office records. This is done for your protection as well as ours. Example: If you choose to give your cleaning staff something (a lamp for example) that you no longer need please protect them by also sending a note (dated and signed) to the office that states that you are giving them the item to prevent our staff from receiving reprimands or being terminated.

Please do not give them the item during work hours.

Referrals – Please let your friends and family know about us. If someone you refer to us uses our services just once you will earn $30 for the referral off your next service. However, if that referral continues to use our services for 1 year you will earn a free cleaning (valued up to $150) after their 1st year anniversary. Please email our office to let us know who you have referred so that we can properly track and credit you.

Breakage/Damage: Our staff take great care when cleaning your home, but occasionally accidents do occur. Our policy is to inform you immediately when an accident occurs but if you notice any breakage/damage please notify us immediately so that we may take appropriate action. We are not responsible for hanging items and shelves that have not been properly secured to the wall. Please point out items which are irreplaceable due to sentimental or monetary value as we would prefer to avoid touching them.

Thank you for choosing San Diego Housekeeping! We look forward to serving you!
Rosiane Barbosa
Owner
(619) 381 1322